RETURN POLICY

Last updated December 13th

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ninety (90) days of the purchase date.

RETURN PROCESS

To return an item:

• Go to the site contact form or visit https://www.spinefootwear.com/contact-us

• Select “Returns and exchanges”

• Click on the link to complete the form

Our teams undertake to answer you within 2 working days in order to send you a return label.

After receiving the return label, place the item carefully in its original packaging and the return label on the packaging. Seal the package and drop it off at the post office/pick-up point, depending on the transport provider closest to you.

REFUNDS AND EXCHANGES

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

• hello@spinefootwear.com